FAQ's
Welcome to Lily Birch Market. We’ve gathered the most common questions to help you feel confident when ordering personalized engraved gifts from our store. If you need further assistance, our support team is always happy to help.
General Questions
What is Lily Birch Market?
Lily Birch Market is a premium personalized gift brand specializing in thoughtfully engraved glassware and keepsakes. Each item is made to order and designed to celebrate meaningful moments with timeless elegance.
Are your products personalized?
Yes. All of our products are fully personalized. Depending on the item, you can customize names, dates, messages, or photos to create a one-of-a-kind keepsake.
Are your engravings permanent?
Absolutely. We use precision laser engraving to ensure designs are permanently etched into the glass. The engraving will never fade, peel, or wash away.
Ordering & Customization
How do I personalize my order?
Simply enter your personalization details on the product page before adding the item to your cart. Please double-check spelling, dates, and image quality, as we engrave exactly what you submit.
Can I preview my personalized design before ordering?
Some products include a preview feature. If a preview is not shown, our designers will professionally format your design to best suit the product while preserving your original details.
Can I change or cancel my order after placing it?
Because our products are made to order, changes or cancellations are only possible within a short time after purchase. Please contact us as soon as possible if you need assistance.
Photos & Image Quality
What kind of photos work best for engraving?
High-resolution, clear photos with good lighting and visible facial details produce the best results. Avoid blurry, dark, or heavily filtered images.
Will my photo look exactly like the original?
Laser engraving creates a beautiful etched effect rather than a printed image. While details are preserved, the final result will appear in an elegant engraved style.
Production & Shipping
How long does production take?
Production typically takes 3–5 business days, depending on the product and customization complexity.
How long does shipping take?
Shipping times vary by location. Estimated delivery times will be shown at checkout once you enter your shipping address.
Do you ship internationally?
Yes, we ship to many international destinations. Shipping costs and delivery times are calculated at checkout.
Packaging & Gifting
Are items gift-ready?
Yes. All orders are carefully packaged to ensure they arrive safely and are ready to gift upon delivery.
Can I send my order directly as a gift?
Of course. You can ship directly to the recipient’s address. Prices are never included inside the package.
Care Instructions
Are engraved glasses dishwasher safe?
Hand washing is recommended to preserve the clarity and finish of the glass. The engraving itself will remain permanent.
Can these glasses be used daily?
Yes. Our glassware is crafted for both everyday use and special occasions.
Returns & Refunds
Do you accept returns?
Because personalized items are custom-made, we do not accept returns for buyer’s remorse or personalization errors provided at checkout.
What if my item arrives damaged or incorrect?
If your order arrives damaged or there is an error on our part, please contact us within 48 hours of delivery with photos, and we will make it right.
Customer Support
How can I contact you?
You can reach our support team through the contact form on our website. We aim to respond within 24–48 business hours.
Thank you for choosing Lily Birch Market — where meaningful moments are thoughtfully engraved into lasting keepsakes.