Refund policy

Return & Refund Policy

Last updated: December 1, 2025

At Lily Birch Market, we want you to feel confident when shopping with us. This Return & Refund Policy explains your rights and our procedures clearly and transparently, in compliance with Google Shopping, PayPal, and Stripe requirements.

Please read this policy carefully before placing an order.

30-Day Return Policy

We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it

  • Unworn or unused

  • With original tags (if applicable)

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

Email: lilybirchmarket@gmail.com

When contacting us, please include:

  • Your order number

  • Reason for the return

  • Photos of the item (if applicable)

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

If your return is approved, we will provide:

  • A return shipping label (if applicable)

  • Clear instructions on how and where to send your package

Returned items should be sent to the following address:

Return Address:
[INSERT RETURN ADDRESS]

Damages, Defects & Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged during shipping

  • Defective

  • Incorrect or different from what you ordered

Please contact us immediately upon discovery with clear photos of the issue. Once verified, we will offer a replacement or a full refund, at no additional cost to you.

Exceptions & Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Custom or personalized products (including engraved items and made-to-order designs)

  • Perishable goods (such as food, flowers, or plants)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Request a return for the original item (if eligible)

  2. Place a new order once the return has been approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

To qualify:

  • The item must be unused and in the same condition as received

  • Original packaging must be intact

  • Proof of purchase is required

This right does not override exclusions for custom or personalized products, where permitted by EU regulations.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing typically takes up to 10 business days

Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at lilybirchmarket@gmail.com.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us at:

Email: lilybirchmarket@gmail.com

We aim to respond within 24–48 business hours.

Thank you for shopping with Lily Birch Market. We truly appreciate your trust and are committed to providing a smooth, transparent, and customer-friendly shopping experience.