Shipping policy

Shipping Policy

Last updated: December 1, 2025

At Lily Birch Market, we are committed to delivering your personalized gifts safely, transparently, and on time. This Shipping Policy outlines our production timelines, shipping methods, delivery estimates, and important shipping-related information in compliance with PayPal, and Stripe requirements.

Please review this policy carefully before placing your order.

Order Processing & Production Time

All products at Lily Birch Market are made to order, including personalized and engraved items.

  • Production Time: 3–5 business days

  • Production begins shortly after your order is placed and payment is successfully processed

  • Orders are not processed or produced on weekends or public holidays

Please ensure all personalization details are correct at checkout, as production begins quickly and changes may not be possible once production has started.

Shipping Destinations

We currently ship to:

  • The United States

  • Many international destinations

Available shipping options and delivery estimates will be displayed at checkout based on your shipping address.

Shipping Methods & Delivery Estimates

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery time = Production time + Shipping time

Typical shipping estimates:

  • United States: 5–10 business days

  • International: 7–20 business days

Please note that these are estimated timeframes and not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Shipping destination

  • Selected shipping method

  • Order size and weight

  • We have the following fixed prices:

    - Standard shipping to the US is $6.95
    - All other countries are $15.95

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow up to 48 hours for tracking information to update after shipment.

Delays & Carrier Issues

While we work closely with our shipping partners, Lily Birch Market is not responsible for delays caused by:

  • Carrier disruptions

  • Customs clearance procedures

  • Weather conditions

  • Incorrect or incomplete shipping addresses provided by the customer

In the event of unexpected delays, we recommend contacting the carrier directly using your tracking information.

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please:

  • Check with household members or neighbors

  • Contact your local carrier

If the package is confirmed as lost in transit, please contact us and we will assist with a replacement or refund in accordance with our Return & Refund Policy.

Customs, Duties & Taxes (International Orders)

For international orders, customs duties, import taxes, or fees may be applied by your local customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.

Lily Birch Market is not responsible for:

  • Delays

  • Lost packages

  • Orders returned to sender

resulting from incorrect or incomplete shipping information provided by the customer.

Refused or Undeliverable Packages

Packages that are refused or deemed undeliverable due to incorrect address information may not be eligible for a refund.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us at:

Email: lilybirchmarket@gmail.com

We aim to respond within 24–48 business hours.

Thank you for shopping with Lily Birch Market. We appreciate your patience and trust as we carefully craft and deliver your personalized keepsakes.